How can I update my order?
Please email us at smile@shapelyne.com as soon as possible if you would like to cancel or change your order. Our fulfilment center processes orders quickly, but we’ll do our best to process your request.
How can I check the status of my order?
You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.
You can use one promo code per order. If you’ve encountered two valid Shapelyne promo codes during your travels through the Internet, please choose the one you want to use more.
Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal.
Miscellaneous
Still have questions?
If you are having site issues, or have additional questions, please email smile@shapelyne.com.
Please contact smile@shapelyne.com and include your information, how you would like to collaborate, etc.
Return & Refund
Return Policy
We will provide a return-for-exchange for full priced items with the following conditions:
- Request for a return-for-exchange should be received by us within three (3) days after the items are received. The day when the items are received is considered as day one (1). We will send you a return-for-exchange (RFE) form.
- You must send your item(s) back to us within ten (10) days from the receiving date in unopened and good condition complete with all necessary requirement in order to qualify for us to start processing to review your return-for-exchange request.
- You can request to exchange items for an alternative product, subject to stock availability, for one (1) time request only and the number of quantity or items being returned is not more than two (2).
- The signed and completed Return-For-Exchange (RFE) Form must be attached when sending back the items. If the RFE Request Form is not attached, we reserve the right to refuse further processing of the return and return the items to the sender at the sender’s expense.
- The customers will bear the cost of shipping and the risks when returning items. We recommend that you use a reliable delivery service to reduce the possibility of items lost during delivery or shipping.
- Delivery cost for any return-for-exchange is applicable at customer’s expense.
We will provide you with a refund at our discretion for full priced items with the following conditions:
- Request for a refund should be received by us within three (3) days after the items are received. The day when the items are received is considered as day one (1). We will send you a Refund Form.
- We will grant refund only if:
- items are defective due to material or workmanship.
- items received are not what was ordered.
- Items eligible for refund must be returned to us within ten (10) days from the receiving date to be eligible for a refund. Refund after this period will not be accepted. We do not refund original shipping charges.
- The quantity of items returned shall not exceed two (2).
- The Refund Form must be completed and attached along with the returned items. If the Refund Form is not attached, we reserve the right to refuse further processing and the items may be returned to the sender at the sender’s expense.
